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Tomident |
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This statement applies to the https://www.tomident.com/ website that is owned by Tomident ("the Owner")
Last Updated: June 5, 2025
At Tomident ("we," "us," or "the Owner"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website at https://www.tomident.com/, and we will notify you of significant changes via email or a prominent notice on our website.
We collect personal information that is reasonably necessary for providing the services offered on our website and for our business functions and activities. This includes:
Identity and Contact Details: Your name, address, email address, phone number, and other contact information.
Usage Data: Information about how you interact with our website, such as pages visited, time spent, and preferences.
Business-Related Information: Details related to your business dealings with us, such as purchase history or service preferences.
Sensitive Information: We only collect sensitive information (e.g., health information) if you provide explicit consent and it is necessary for our services.
Cookies and Tracking Data: We use cookies to identify users during a session and to enhance your browsing experience. See Section 7 for details.
We collect this information directly from you (e.g., through forms or account creation) or automatically through your use of our website (e.g., via cookies or analytics tools).
We collect personal information in the following ways:
Directly from You: When you provide information through contact forms, account registration, or communications with us.
Automatically: Through cookies, web analytics tools (e.g., Google Analytics), and server logs that track your interaction with our website.
From Third Parties: In some cases, we may receive information from third-party service providers (e.g., payment processors) or business partners, but only where permitted by law and necessary for our services.
If we collect your personal information from a third party, we will take reasonable steps to inform you of the collection and the purposes for which it is used.
We collect and use your personal information for the following purposes:
To provide and improve the services offered on our website, such as processing orders or responding to inquiries.
To personalize your experience on our website and improve its functionality.
To communicate with you about our products, services, or updates, including marketing communications (with your consent where required).
To comply with legal obligations under the Privacy Act 1988 and other applicable laws.
To analyze website usage and improve our business operations and marketing strategies.
We will only use your personal information for the purposes for which it was collected, unless we obtain your consent for a different use or as permitted by law.
We may disclose your personal information to:
Service Providers: Third-party providers (e.g., payment processors, IT service providers) who assist us in delivering our services, provided they comply with strict privacy and security standards.
Business Partners: For marketing or service-related purposes, but only with your consent or where permitted by law.
Legal Authorities: If required or authorized by law, such as to comply with a court order or regulatory requirement.
We do not sell your personal information to third parties for their promotional activities. If your personal information is disclosed to overseas recipients (e.g., cloud service providers located outside Australia), we will ensure compliance with APP 8 by taking reasonable steps to ensure the recipient handles your information in accordance with Australian privacy laws. Such recipients may be located in [specify countries, e.g., United States, if applicable]. If it is not practicable to list specific countries, we will inform you of the general regions.
Your personal information is stored in a secure database protected by industry-standard measures, including login and password authentication, encryption, and access controls. We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, as no online transmission is completely secure, any information you send to us is at your own risk.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely destroy or de-identify your information.
Under the Privacy Act 1988, you have the following rights:
Access: You may request access to the personal information we hold about you. We will provide this information in a reasonable timeframe, subject to any legal exemptions.
Correction: You may request correction of inaccurate or incomplete personal information.
Deletion: You may request that we destroy or de-identify your personal information, subject to legal retention obligations.
Complaints: If you believe we have mishandled your personal information, you may lodge a complaint (see Section 8).
Anonymity or Pseudonymity: Where practicable, you may interact with us anonymously or using a pseudonym.
To exercise these rights, please contact our Privacy Officer (details in Section 9). We will respond to your request within a reasonable period, typically within 30 days.
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us identify you during a session, remember your preferences, and analyze website usage. Our cookies expire after 30 minutes of inactivity, after which a new session is created without retaining previous session data.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website. We use third-party analytics tools (e.g., Google Analytics) that may collect non-identifiable information about your browsing behavior. These third parties have their own privacy policies, which we encourage you to review.
If you have concerns about how we handle your personal information, please contact our Privacy Officer (details below). We will investigate your complaint and respond within a reasonable timeframe, typically within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
For questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
Email: info@tomident.com
Mail: Tomident Privacy Officer, 96 Elizabeth St Ashfield NSW 2131, Australia
Phone: 02 9799 1414
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The latest version will always be available at https://www.tomident.com/. We recommend checking this page regularly. If we make significant changes, we will notify you via email or a prominent notice on our website.
By using our website or providing your personal information, you acknowledge that we will collect, use, and disclose your information in accordance with this Privacy Policy and the Privacy Act 1988.
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